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Shopping & Online Experience

How can I place my order?

You can place your order online on our website. Just add your favourite product to the cart by clicking the shop now button and wait for your amazing fragrances to arrive. Please make sure your shipping address is correct at checkout. As soon as you have placed your order you will be notified through a message or mail. 

Yes, we provide complete details on our product pages for each perfume. This information includes fragrance notes, ingredients, intensity, sillage, longevity, and scent type, helping you make an informed choice before purchasing.

About Our Products

Are your fragrances original?

Yes, all our fragrances are 100% original and prepared with premium-quality ingredients to deliver a unique and refined scent experience that lasts.

Our perfumes are prepared carefully with high quality ingredients giving you an impressive lasting of 8 – 10 hours. Fragrances with woody, leather, amber, or musk notes that are rich and intense usually last longer.

Yes, our perfumes contain ethanol, a type of alcohol commonly used in perfumery to help carry the fragrance and make sure it develops beautifully on the skin.

Perfumes should be stored in cool and dry places. Keep them away from sunlight as it may cause the perfume to change its fragrance, sillage, and projection. 

We have not received any such complaints. However, if you have a history of allergies, we recommend doing a patch test before applying the perfume to make sure it suits your skin.

Delivery & Shipping

What is the expected delivery time for my order?

The expected delivery time for orders within Karachi is 3–4 working days. For orders outside Karachi, delivery may take a little longer. We are not responsible for delays caused by courier services or unforeseen circumstances. 

Yes, we do provide the cash on delivery (COD) option. 

The standard delivery charges are 150

No, we are not delivering outside Pakistan at the moment. However, we will consider offering international shipping in the future.

You can track your order on aromaecollections.com using the tracking ID provided in your order confirmation message or email. 

Payments & Policies

How can I make payment for my order?

Payment can be made through Cash on Delivery (COD) or via bank deposit by using the option available on our website.

We can look into this matter if the order hasn’t been dispatched. Feel free to contact our customer service team at your earliest convenience, and we’ll be happy to assist you in any way we can.

We take great care in packaging our fragrances, but if your order arrives damaged or leaking, please contact us within 48 hours of delivery with clear photos or a short video of the issue.

Once verified, we will gladly offer a replacement or store credit, depending on your preference and product availability.

Your satisfaction is our priority, and we are committed to guaranteeing you receive your fragrance in perfect condition.

We gladly accept returns and exchanges within 15 days of purchase. After 15 days, we are unable to offer a refund or exchange. To be eligible, items must be unused for more than 90% of their quantity and remain undamaged.

Refunds (if applicable) – After we receive and check your returned item, we’ll inform you via email. If your return is approved, the refund will be processed and credited to your bank account automatically.

Shipping – You are responsible for the cost of returning your item. Shipping fees are non‑refundable. If a refund is issued, the cost of return shipping will be deducted from the refunded amount. Delivery times for exchanged products may vary depending on your location.

Additional Information

Do you have any physical outlets?

We currently operate online only and do not have any physical outlets yet. You can place your order directly through our website for a smooth and convenient shopping experience. 

Shopping online lets you make informed purchases, as each perfume comes with a complete description, making your experience effortless and informative. Additionally, our easy return and exchange policy allows you to return or exchange a fragrance if it doesn’t live up to your imagination—all from the comfort of your home.

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